How to Contact Roblox Support (2026) – Get Help Fast
Need help with a hacked account, billing, or ban appeal? Here is the fastest way to contact Roblox Support in 2026 and get a human response.
Facing a hacked account, unfair ban, or billing error? You need to talk to a human at Roblox. Here is the official guide to getting your ticket resolved quickly.
The Official Support Form
This is the ONLY way to officially contact Roblox.
Link: roblox.com/support
Do NOT trust:
- Phone numbers found on Google (Roblox does NOT have phone support).
- “Support” emails ending in
@gmail.com. - Third-party “technicians” on Twitter/Discord.
Step-by-Step Guide
- Date of Birth: Enter the correct DOB on the account (crucial for proof of ownership).
- Contact Info: Use an email you actually access. This is where the reply goes.
- Username: Enter the exact username of the account having issues.
- Issue Details (Category):
- Hacked Account → Account Hacked or Can’t Log In
- Billing → Billing & Payments
- Ban Appeal → Moderation > Appeal Account
- Description: Be concise.
“My account [Username] was accessed from an unknown location on [Date]. My verified email was changed. I can prove ownership with previous billing info.”
Tips for Fast Responses
- One Ticket Only: Don’t spam. Sending 10 tickets for the same issue slows them down and gets you flagged as spam.
- Check Spam Folder: Replies often go to “Junk” or “Promotions”.
- Reply to the Bot: The first email is usually automated. You MUST reply to that email saying “My issue is not resolved” to get a human.
How to Appeal a Ban
If you were banned (1 day, 3 days, or Deleted):
- Use the Support Form.
- Select Moderation > Appeal Account.
- Be polite. Admit if you made a mistake or explain clearly why the ban is an error.
- Bad: “UNBAN ME NOW!”
- Good: “I believe this moderation action was incorrect because [Reason]. Please review the chat logs.”
Phone Support?
No. Roblox shut down their phone support line years ago. Any number you see claiming to be Roblox Support is a SCAM.
Stay safe and use the official form!
More helpful guides: